FAQs

When will I receive my order

When your order is placed you will receive an automatic confirmation email (can sometimes be found in junk mail). Your order will take 0-48 hours to be processed and when it has been dispatched you will receive a second email/text message with the tracking information for your shipment. All orders are tracked and signed for. Please refer to the shipping policy for shipping methods & costs


When are items restocked

There is no particular restock date, however by following @prettycaseuk on instagram & TikTok you can get an earlier insight into new products, restock dates and PRE-ORDER info  

Contact information 

Please feel free to contact us with any questions/inquires via the chat box under ‘CONTACT US’ at the top of the website, or at [email protected]. Instagram DMs are not monitored.

NEXT PRE-ORDER DATE: July 14th 2025
All currently out-of-stock items are now available for pre-order.
Please note: The "Pre-Order Date" is the date your order will be shipped.

CLEARANCE ITEMS will NOT be restocked